LOCATIONS
Where are you located/how many locations do you have?
You can find us at 3 locations currently, with 2 store locations and 1 gallery space available by appointment only. You may find the address information below.
Maxfield LA – Behind the Animal Hospital and in front of BAPE
8825 Melrose Ave, Los Angeles, CA 90069
Maxfield Malibu – In the Lumber Yard, across the street from Starbucks
3939 Cross Creek Rd., Malibu, CA 90265
Maxfield Gallery – Right across from Maxfield LA and next to Craig's
Appointment only
What are your current hours of operation?
Maxfield LA: Monday–Saturday from 11am–7pm and Sunday from 12pm–5pm
Maxfield Malibu: Monday–Saturday from 10am–6pm and Sunday from 12pm–5pm
Maxfield Gallery: By appointment only
Holiday hours may vary.
Are you able to check if an item is in your Malibu or Melrose location?
Absolutely! Our offerings vary in each location. Please feel free to email us at clientservices@maxfieldla.com for further assistance.
PRODUCT / INVENTORY
Is your product selection the same in-store and online?
Our online store features a rare and broad selection of products that are also available in both Maxfield Melrose and Maxfield Malibu locations.
Select designers can only be found in-store, including Miu Miu, Celine, and a small selection of Chrome Hearts.
Do you offer any repairs?
Repair availability depends on the item and purchase. Please contact clientservices@maxfieldla.com for assistance.
How can I find out about exclusive drops in-store and/or online?
To stay informed on exclusive drops in-store and online, we recommend subscribing to our mailing list.
We are also happy to pair you with an in-store stylist for a more personalized experience.
Where can I find information on sizing/fit?
If you are unable to find this information on the product page or are still unclear on fit, please reach out to clientservices@maxfieldla.com for measurements.
ORDERS & PAYMENT
What forms of payment do you accept?
The following forms of payment are currently accepted through maxfieldla.com: Mastercard, American Express, Visa, and Apple Pay.
What currencies can I shop in?
U.S. customers can shop in USD, and international customers can shop in their local currency where available. Currency availability and final pricing will be displayed at checkout.
Can I buy online and pick up in-store?
Please contact clientservices@maxfieldla.com to inquire about in-store pickup availability.
Do you offer any payment plans?
We do not offer any payment plans at this time.
At what point will my card be charged?
Your card will be charged at the point that your order is finalized.
RETURNS / EXCHANGES
What is your return/exchange policy?
Our return policy can be found here: https://www.maxfieldla.com/pages/shipping-and-returns.
How long will it take to receive my exchanged product?
This time will vary depending on where you live.
Approximately how long will it take to receive my refund?
Once your return is received and inspected, we will send you an email to confirm that we have received your item(s).
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Can I be refunded for an item on sale?
Regular-priced items may be eligible for a refund in accordance with our return policy.
Sale items are Final Sale and cannot be refunded.
What should I do if my refund is late or missing?
First, check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as there is often processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact returns@maxfieldla.com.
CANCELLATIONS / MODIFICATIONS
Is it too late to cancel my order?
Final Sale items cannot be canceled.
If your order has not yet been delivered, please contact us as soon as possible and we will attempt to cancel the shipment with the carrier.
If your order is already in transit and cannot be canceled, please contact returns@maxfieldla.com.
If eligible for return, a return label can be provided and your refund will be processed once the item is received and inspected in resalable condition.
Can I remove and/or add items to my order after completing my purchase online?
Once an order has been completed, please contact clientservices@maxfieldla.com as soon as possible for assistance with any requested modifications.
SHIPPING INFORMATION
Do you offer international shipping?
Yes, we do offer international shipping. Our flat-rate international shipping fee is $175, with applicable duties, taxes, and import fees collected from the customer upon delivery.
What shipping provider do you use?
Our current shipping provider is FedEx.
How much will I be charged for shipping?
Shipping costs depend on your selected shipping method and the size of the item(s) you are purchasing.
Ground shipping for regular-sized items is $20.
What taxes can I expect to be added to my order for domestic shipping?
Applicable sales tax is determined by state and local tax requirements and will be calculated at checkout.
Do you offer in-store pickup?
Yes, please reach out to clientservices@maxfieldla.com to schedule an in-store pickup.
Is there a same-day delivery option?
We are not currently offering same-day delivery.
Overnight shipping is available for eligible orders placed by 12pm.
How will my order be packaged?
Order packaging at Maxfield depends on the type of product ordered.
A gift box option is always available.
What taxes and/or duties will I be charged?
Applicable domestic sales tax is determined by the shipping destination and relevant state and local tax requirements.
For international orders, any applicable duties, taxes, and import fees are the responsibility of the customer and will be collected upon delivery.
When can I expect my order to ship? Where can I find my tracking information?
Orders generally ship within 5–7 business days.
Once your order has shipped, you will receive an email containing your FedEx tracking information.
STORE ORDERS
Am I able to use my store credit online?
Store credit can only be used in-store and is not eligible for use at maxfieldla.com.
Can my friend use my store credit without me being there?
Proof of identification is required when using store credit, so your presence is required.
Do you allow for private shopping?
Yes! Please reach out to an associate on our store team to schedule an appointment.
Are appointments required?
Appointments are not required but are recommended if you are planning to visit us on a weekend.
What is your hold policy?
Our hold policy is 24 hours unless otherwise approved.
Can I place an order over the phone?
Yes, you can place an order over the phone.
Please keep in mind that our in-store clients are prioritized, so there may be a delay in processing your order.
CLIENT SERVICES / CONTACT US
How can I contact Client Services?
Email clientservices@maxfieldla.com.
A Maxfield representative will respond within 24 hours, Monday through Friday.
Who should I contact regarding a return?
Please review our return policy at https://www.maxfieldla.com/pages/shipping-and-returns.
For additional assistance, email returns@maxfieldla.com.