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FAQ Page



Where are you located/how many locations do you have?

You can find us at 3 locations currently, with 2 store locations and 1 gallery space available by appointment only. You may find the address information below.

  • Maxfield LA – Behind the Animal Hospital and in front of BAPE 8825 Melrose Ave, Los Angeles CA 90069
  • Maxfield Malibu – in the Lumber Yard, Across the street from the Starbucks 3939 CROSS CREEK RD. MALIBU, CA 90265
  • Maxfield Gallery – Right across from Maxfield LA and next to Craigs, Appointment only
What are your current hours of operation?
  • Maxfield LA is open Monday-Saturday from 11am to 7pm and Sunday from 12pm to 5pm
  • Maxfield Malibu is open Monday-Saturday from 10am-6pm and Sunday from 12pm to 5pm
  • Holiday hours may vary
  • Maxfield Gallery by appointment only
  • Are you able to check if an item is in your Malibu or Melrose location?

    Absolutely! Our offerings vary in each location. Please feel free to email us at for further assistance.



    Is your product selection the same in-store and online?

    Our online store features a rare and broad selection of products that are also available in both MAXFIELD Melrose and MAXFIELD Malibu locations. A select few designers can only be found in store, including Chanel, Dior, Miu Miu, Celine, and a small selection of Chrome Hearts.

    Do you offer any repairs?

    Depending on what was purchased.

    How can I find out about exclusive drops in-store and/or online?

    To stay informed on exclusive drops in-store and online, we recommend subscribing to our mailing list. We are also happy to pair you with an in-store stylist for a more personalized experience.

    Where can I find information on sizing/fit?

    If you are unable to find this information on the product page or you are still unclear on fit, please reach out to for measurements.



    What forms of payment do you accept?

    The following forms of payment are currently accepted through Mastercard, American Express, Visa, and Apple Pay.

    What currencies can I shop in?

    At this time, you can browse and shop in USD only.

    Can I buy online and pick-up in-store?
    Do you offer any payment plans?

    We do not offer any payment plans at this time.

    At what point will my card be charged?

    Your card will be charged at the point that your order is finalized.



    What is your return/exchange policy?

     Our return policy can be found here.

    How long will it take to receive my exchanged product?

    This time will vary depending on where you live.

    Approximately how long will it take to receive my refund?

    Once your return is received and inspected, we will send you an email to confirm that we have received your item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

    Can I be refunded for an item on sale?

    While regular priced items are eligible for a refund, sale items cannot be refunded. 

    What should I do if my refund is late or missing?

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at



    Is it too late to cancel my order?

    If your items are listed as final sale, the answer is yes.

    If the item has been collected by the carrier, it’s possible! We can attempt to cancel with our carrier before they’ve dropped it off.

    If the item is already headed to your destination, you will need to email We will send you a return label and process a refund once the item is back in our possession in resalable condition.

    Can I remove and/or add items to my order after completing my purchase online?

    Yes, if you are still in your cart you can change the quantity to 0.



    Do you offer international shipment?

    We do not offer international shipment at this time.

    What shipping provider do you use?

    The current shipping provider for MAXFIELD is FedEx.

    How much will I be charged for shipping?

    It depends on your shipping method and the size of the item(s) you are purchasing. Ground shipping for regular sized items is 20.

    What taxes can I expect to be added onto my order for domestic shipping?

    Taxes are dependent on state laws and how much business we do in your state. There are different taxes for luxury items.

    Do you offer curbside pick-up? If so, where can I go to pick-up?

    We are currently not offering curbside pick-up at any of our locations.

    Is there a same-day delivery option?

    Currently we are not offering same-day delivery. Overnight shipping is offered if the item is ordered by noon.

    How will my order be packaged?

    Order packaging at Maxfield is dependent on the product type ordered. A gift box option is always available.

    What taxes and/or duties will I be charged?

    We don’t ship internationally; no duties will be charged. The taxes that are charged are based on your state AND how much business we do in your state. Every state has their own threshold. If we surpass this threshold, you will be charged tax accordingly.

    When can I expect my order to ship? Where can I find my tracking information?

    Within 5-7 business days you should receive an email with your FEDEX tracking information as soon as it has shipped.



    Am I able to use my store credit online?

    Your store credit can only be used in store and is not eligible for use at

    Can my friend use my store credit without me being there?

    We request proof of ID at the point of purchase so your presence is required.

    Do you allow for private shopping?

    Yes! Please reach out to an associate on our store team for an appointment.

    Are appointments required?

    While appointments are not required, they are recommended if you are planning to visit us on a weekend.

    What is your hold policy?

    Our hold policy is for 24 hours, unless otherwise approved.

    Can I place an order over the phone?

    Yes, you can place an order over the phone. Please keep in mind that our in-store client will be prioritized so there may be a delay in your order.



    You can email us at and a Maxfield representative will respond to you within 24 hours, from Monday to Friday.

    Regarding returns, please review our return policy and reach out to us at