If you would like to exchange your item or need a refund, our return policy is 14 days. If 14 days have gone by and we still haven't received your item(s), unfortunately we can’t offer you a refund or exchange. Your returned item must arrive at Maxfield LA shipping no later than 14 days after your delivery date. We recommend that you book your return within 7 days of your delivery date to ensure that it arrives to us within 14 days.

To be eligible for a return, your item(s) must be 1) unused, 2) in the same condition that you received it, 3) in the original packaging, 4) in resalable condition, and 5) NOT FINAL SALE

Several types of goods are exempt from being returned. We do accept any returns/exchanges of intimates.  In addition, we do not accept returns of gift cards and some health and personal care items.

There are certain situations where only partial refunds are granted (if applicable).

  • Book with obvious signs of use
  • Software or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery
  • Any item that is FINAL SALE (Jewelry, Furniture, Objects, most items in Maxfield Private Collection).

To complete your return, we require you to send an e-mail to returns@maxfieldla.com to inquire about a return label by providing your receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@maxfieldla.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@maxfieldla.com and we will walk you through the exchange process.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.

To return your product, you should email returns@maxfieldla.com to receive instructions on how and where to send your package. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it’s not trackable.