SHIPPING & RETURNS FOR MAXFIELDLA.COM
BELOW IS THE SHIPPING AND RETURN POLICY FOR ONLINE SALES ONLY.
IF YOU HAVE QUESTIONS ABOUT IN-STORE PURCHASES PLEASE CALL THE STORE YOU PURCHASED FROM TO UNDERSTAND OUR IN-STORE RETURN POLICY.
Most items are shipped via Fedex. Rates are Domestic and USD.
- Ground: $20.00
- 3 Day Shipping: $40.00
- 2 Day Shipping: $50.00
- Overnight Shipping: $75.00
- Overnight w/Saturday Delivery: $100.00
- International Shipping: Send inquiries to ClientServices@maxfieldla.com
- Large item can be shipped but shipping fees will vary. These items must be insured. These fees will be covered by the customer
We operate in Pacific Standard Time Zone. If your order is placed after 2:30pm, your shipping option will be impacted. We do not ship on Sundays.
We do not refund shipping fees.
If you would like to exchange your item or need a refund, our return policy is 10 days. If 10 days have gone by and we still haven't received your item(s), unfortunately we cannot offer you a refund or exchange. Your returned item must arrive at Maxfield LA no later than 10 days after your delivery date. We recommend that you book your return within 5 days of your delivery date to ensure that it arrives to us within 10 days.
To be eligible for a return, your item(s) must be 1) unused, 2) in the same condition that you received it, 3) in the original packaging, 4) in resalable condition, and 5) NOT FINAL SALE
Several types of goods are exempt from being returned - see below:
- Book with obvious signs of use
- Software or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 10 days after delivery
- Any item that is FINAL SALE: Sale Items, Jewelry, Vintage, Sunglasses, Swimwear, Hosiery, Furniture, Objects, Fragrances, most items in Maxfield Private Collection).
- Sale items, cannot be refunded, they are also marked as FINAL SALE
How to Complete your Return (if applicable)
To complete your return, we require you to send an e-mail to firstname.lastname@example.org to inquire about a return label by providing your receipt or proof of purchase. Always include your order number in initial correspondence.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. We do not refund the shipping fee.
Exchanges (if applicable)
We only replace items if they are deemed defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will walk you through the exchange process. If you email over the weekend, please wait till Monday for a response.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, if the item eligible for a return (based on our policy above). Once the returned item is received, a gift certificate will be mailed to you or provided virtually.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.